The upcoming presentation will explore the significant role that grateful patients play in advancing healthcare through their stories and experiences. It will examine how patient feedback and narratives inform human-centered design processes, which are crucial in shaping patient care initiatives. Through the lens of philanthropy, the session will highlight how grateful patients’ stories drive support for innovative programs and improvements in care delivery. The presentation will also focus on how design thinking can enhance patient experiences by addressing their needs and ensuring that care systems are not only efficient but compassionate and equitable. By combining insights from grateful patients with research-driven design and philanthropic support, this session will demonstrate how these elements come together to create lasting, positive change in healthcare systems, ultimately improving accessibility, outcomes, and equity for all patients.

Presenter:

Karrie Swanson, MFA
Brand Specialist Philanthropy at CommonSpirit Health^®